About
With over 8 years of diverse experience across multiple sectors, James is a seasoned guest experience consultant dedicated to elevating service standards and optimizing customer satisfaction. Currently serving as the Guest Experience Manager for a leading name in the hospitality industry.
James brings a wealth of expertise in creating memorable guest interactions.
Specializing in a comprehensive approach to service excellence, James provides enhanced hands-on mystery shopping, detailed reporting, strategic planning, and ongoing consulting all at affordable and honest pricing. This holistic method ensures that each client receives tailored insights and actionable strategies to enhance their guest experience.
From initial evaluations to long-term improvements, James' consulting grounds in a deep understanding of industry nuances and a commitment to excellence. Whatever the sector. James is dedicated to helping businesses exceed guest expectations and achieve outstanding results in a realistic way.
Services
1
Consultant Mystery Shop
A mystery shop is a process used by businesses to evaluate the quality of their services & guest experience.
This benefits businesses by providing objective insights into customer service quality and identifying areas for improvement, leading to enhanced customer satisfaction and loyalty.
2
Training & Ongoing Consultation
Effective for both small and large scale workforces, and adaptable to your business needs. Deep dive into a tailer made program for your business from the results of the initial report.
3
Independant Accreditation
Our independent guest experience accreditation is a specialized certification designed to recognize businesses that excel in delivering exceptional customer service. Through a rigorous evaluation process, we assess every aspect of the guest experience, from staff interactions to overall ambiance. Achieving our accreditation not only validates your commitment to excellence but also sets your business apart as a leader in customer satisfaction, fostering trust and loyalty among your clientele.